Priceline Hotel: 4* Los Angeles (El Segundo - Manhattan Beach) Ayres Hotel Manhattan Beach

[edana]

Trying for 2 rooms in Downtown LA, I inadvertently rebid in the Hawthorne/Manhattan Beach zone and got $115 accepted by Ayres Hawthorne. I called Priceline, and they allowed me to cancel for $25 as long as I rebooked through them. I did through their non-opaque side. For others' benefit, here's what they initially wrote me back:

Dear priceline Customer,

We understand you inadvertently entered the incorrect information when submitting your recent Hotel request. We cancelled your current Hotel reservation minus a cancellation fee of $275.36, and issued a refund in the amount of $0.00. To obtain an additional refund of your cancellation fee minus a $25.00 change fee, simply follow the steps outlined below:

1. Please submit a new Hotel request with the correct information on our website at http://www.priceline.com. You can either name your own price, or choose an itinerary where the price and the hotel's name are already displayed prior to purchase.

2. Once you have a new, confirmed reservation, please call our automated system at 1-800-###-#### (when calling from United States). When prompted, simply enter the trip / itinerary number associated with your ORIGINAL (now cancelled) reservation (itinerary number redacted), followed by the phone # you provided when you submitted your request. Then, just follow the system prompts to provide us with your NEW itinerary number. Once our automated system verifies your new accepted request, it will refund your $275.36 cancellation fee minus a $25.00 change fee. It will also send you an email confirming this refund.

3. Please remember that you must correct the incorrect information you entered on your previous request in order to receive a refund. If your first new request is not accepted, you may continue to resubmit as many times as you would like (following the above criteria) until you get an accepted request.

We are very happy that we are able to offer this cancellation to you; however, under normal circumstances, reservations cannot be changed or cancelled.

Thank you for choosing priceline for your travel needs.

Sincerely,

The priceline.com Customer Service

[thereuare]

Sorry to see you bid a hotel in the wrong zone, but glad to see that PRICELINE was willing to work with you this time and cancel the reservation after you booked a replacement.

Thank you for sharing your win with the board.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

Enjoy your stay at whichever hotel you decided to book thru the 'retail' side of PRICELINE's service.

[edana]

Administrator, it was actually the Ayres in Hawthorne, in the Inglewood/Hawthorne zone. Thank you for correcting.

[thereuare]

Yes, the Ayres Hotel Manhattan Beach at 14400 Hindry Ave, Hawthorne, correct? (although the official hotel name has 'Manhattan Beach' in it the hotel is actually located in Hawthorne).

This is a fairly new zone on PRICELINE and we're in the process of updating the database to include the new zones. If i have the wrong hotel address please let us know.

Thanks.

[edana]

Yes, the Ayres Hotel Manhattan Beach at 14400 Hindry Ave, Hawthorne.

The fairly new zone is what caught me off guard and that was my mistake which cost $25 to correct, but fortunately not more.

Thanks, again.

[thereuare]

Thanks for the follow-up and confirmation that we are referring to the same property.

Enjoy your stay.

[edana]

Administrator, please move and retitle this to the El Segundo/Manhattan Beach zone where it belongs. Thanks.