Hotwire Hotel: 3* Costa Rica (Jaco) Hotel Poseidon

[Jerry_from_Pittsburgh]

After a long delay in leaving San Jose, a friend and I decided to stay overnight in Jaco rather than try to travel La Costanera at night. We booked the "Hotel Poseidon" via Hotwire, at $56 + fees.

We found out:

(1) Although Hotwire claimed a comparable price was $103, the hotel's own website offered the room for $55.25. Another guest booked the hotel via Hotels.com for $51.

(2) Hotwire told us the rate included free parking, but it did not. ($6 more) My confirmation email did NOT mention the free parking, and it disappeared from the listing next day. But both of us saw it in the listing (and since we were driving, this is one reason we booked that hotel).

(3) Hotwire labelled it a 3* hotel, on par with Sheraton, Radisson, Holiday Inn Express, and others. While not a "dive", I'm not sure this would qualify as even a 2* hotel by U.S. standards. (Broken furniture, burned-out lights, knob-lock door with signs of prying, creepy guy opening our door with the key but without knocking, ....)

My confidence in the value and integrity of Hotwire is seriously shaken after this experience -- at least for non-U.S. hotels. It will take some effort to convince me to trust them internationally again!

[thereuare]

Sorry to hear you had a disappointing experience.

So we can complete the topic title of this thread and have your purchase appear in the Priceline and Hotwire Calendar of Wins, can you please add a reply to this thread with the dates of your stay and the amenities shown before your purchase... you can still view this information by going to HOTWIRE and clicking the MY ACCOUNT link near the top right of their home page.

We'll then comment on some of your points above.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

Thanks.

[Jerry_from_Pittsburgh]

Sorry for the delay ....

We stayed the night of Thursday, 2012-11-12, for one night.

The listed amenities: Free Breakfast, Free Internet, Boutique Hotel, Pool(s), Restaurant(s), Business Center, Accessible path of travel, In-room accessibility, Accessible bathroom, Handicapped parking, Roll-in shower

If you count a PC for guests as a "business center" and assume first-floor rooms are "accessible", then all of these amenities were present. (Again, we saw "Free parking" in the first description; maybe it was a fluke.)

[AaronJB]

Thank you for the follow-up and for confirming the amenity set for this HOTWIRE property so that we can update the site's Hotwire Hotel List.