Hotwire Hotel: 4* Punta Cana Punta Cana Princess All Suites

[travelerpellerin]

Booked 5/30/2012

Amenities:

Resort

Suite

Beachfront Property

Casino

Ford and Beverages Included

A la Carte Dining Options

Water Sports/Ocean Activities Included

Evening Entertainment Included

Daily Activities Included

Fitness Center

Pool(s)

Restaurant(s)

High-Speed Internet Access

Golf Nearby

Tennis nearby

Spa Services

Free Parking

Complimentary Breakfast

All-Inclusive

[thereuare]

Congratulations on your success!

Hope you're pleased with the results and this property works well for your plans.

Thank you for sharing your win with the board and helping us add this property to the Hotwire Hotel List.

Please use the requested PRICELINE and HOTWIRE links on the board to begin your future travel purchases.

Enjoy your stay.

[travelerpellerin]

After some research, I am following up with HOTWIRE because this hotel is ranked on Expedia.com, Hotels.com, and TripAdvisor.com as a 3.5* hotel. I am requesting to be upgraded to an actual 4* hotel or a discount to the price of a 3.5* hotel which is currently $110 per night. I will let you know their response.

[thereuare]

The three main sites that HOTWIRE uses to compare rates are orbitz, Travelocity and Expedia. While this hotel is 3.5* rated on Expedia, it is 4* rated on each of the other services, so i doubt that HOTWIRE will be willing to do much if anything, but let us know how you make out.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

[travelerpellerin]

Their initial response to me was : "We start with the average star rating of other leading travel sites (Expedia is a 3.5 star; Travelocity is a 4.0 star rating and Orbitz is a 4.0 star rating) and then use HOTWIRE customer feedback and surveys to adjust accordingly." I responded with screen shots from 4 sites, including their own vacation site with 3.5 star ratings and noted that they should not be using Travelocity and Orbitz to average their scores because they do not use the same rating scales, no half stars, only whole, which would skew their results. The should only be using sites that utilize the same rating system that they do. I haven't seen that brought up before, but that is a pretty big deal when they charge an extra 25% or more for 1/2 star rating difference. I'll let you know how it goes.

[travelerpellerin]

I was granted a refund today.

[thereuare]

Glad to hear you received a satisfactory outcome.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.