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Hotwire vs. Priceline customer service

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By betsybug,

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I started using Priceline recently, but this week used Hotwire for the first time. There was a problem with the hotel room assignment that Hotwire's customer service helped me solve. Given the numerous complaints about PL's customer service, I was very impressed with Hotwire.

The details of the problem are posted in this section in two beds? non smoking. Basically, the hotel wanted to give me only 1 double bed in my two rooms and claimed to have no non-smoking rooms, even though their web site said otherwise.

Another way Hotwire excels over Priceline is they enforce their "double occupancy guaranteed" rule. Priceline claims even a tiny, 1 double bed room, qualified. Hotwire told me, "One double bed is not a guaranteed double occupancy", and fixed that problem quickly by an immediatle call to the hotel, with me on the other line, and then told me I was confirmed in a king rooms.

I still think Priceline almost always beats Hotwire on price, but do others see Hotwire's customer service as superior?

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