Priceline Hotel: 4* Madrid (Around La Castellana) Silken Puerta Castilla

[thais fernandes]

:)

I started today the bidding process for 2 rooms in the period of 12/27/2011 to 01/02/2012 in Madrid.

First 5* in Old Madrid-Bourbon Madrid (US$100.00). Unsuccessful.

Added Around La Castellana. Ended up with US$ 110.00 bid.

Started again and tried US$ 85.00 for a 4* in Old Madrid-Bourbon Madrid. Unsuccessful.

Added Around La Castellana and offered US$ 80.00. Won Silken Puerta Castilla.

Total of US$ 1066,56 (including tax) or US$ 533,28 for each room.

Found confort double room rate, in the same hotel, using Booking.com, advanced purchase, for US$ 438.59, tax included.

Sent an e-mail to Priceline Customers Service to complain and ask for the difference (in double, if it's possible).

[thereuare]

Sorry to see this didn't end up being a deal.

Assuming PRICELINE can verify the rate, their policy is to match (room rate only) the lower it plus $25.

Thank you for sharing your win with the board and helping us add this property to the Priceline Hotel List.

Let us know how you make out with the price match.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

[thais fernandes]

:)

I've got more than US$ 150.00 refund, including the US$25.00 Priceline garantee fee. It was very very difficult to communicate with them using skype (otherwise I would gave it up because I wouldn't pay for international calls from here - too expensive). Many times they didn't recognized the numbers I dialled.

Today I found a nice Assistent that was able to check the Expedia and the booking rate and also to exclude the 8% Vat tha was included in Booking rate. If one excludes the 8% tax the rate falls from US$ 74/d to US$ 69/d and that was the rate Priceline considered to give my refund (US$ 80.00 - US$69 = US$11.00*2 (rooms)*6 (days) = US$ 132.00 = US$ 157.00!

It gave me a lot of work to get this but I'm so happy because I've tested their garantee and it worked!

I'd also like to thank you betterbidding guys for your great help!

[thereuare]

Sorry to see this took a bit of 'work', but glad to see you're pleased with the ultimate outcome, and can now focus on the other aspects of your trip.

Thanks for the update and may i be the first to wish you a Happy New Year :)