Hotwire Hotel: 4* Telluride Mountain Lodge Telluride

[Ron58]

Just booked a 4* in Telluride for August. Paid 121 for 3 nights at Mountain Lodge Telluride. Called hotel and they placed us into their standard lodge room. Rate from hotel was $93 per night. Hotels.com had it for 106 per night. Contacted Hotwire and advised them of lower rate. Waiting for reply and refund from Hotwire. First time Hotwire has been more expensive then other sites including booking directly from hotel.

[abqdeb]

Can you tell me what the icons are for the Mountin Lodge? I am currently looking at a room in Telluride also.

[thereuare]

Ron58,

Welcome to BetterBidding!

Sorry to see this didn't turn out to be a great deal, but hopefully the best rate guarantee will be honored and you'll receive a refund for the difference.

Can you please add a reply to this thread with the dates of your stay (so this thread can appear in the Priceline and Hotwire Calendar of Wins) and the amenities shown before your purchase... you can still view this information by going to HOTWIRE and clicking the MY ACCOUNT link near the top right of their home page.

Thank you for sharing your win with the board.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

Enjoy your stay.

[Ron58]

The dates of our trip are August 20-23, 2011.

The amenities include the following from the Hotwire site:

This Hotel features the following amenities:

Slopeside

Ski-in/ski-out accommodations allowing direct ski-slope access, or within a short walk of a ski area.

Fitness Center

Guests have access to exercise equipment; an additional charge may apply.

Pool(s)

Property offers at least one pool area; hours and dates of operation may be seasonal.

Restaurant(s)

Property offers at least one restaurant on the premises; hours and days of operation may vary.

High-Speed Internet Access

Guestrooms are equipped with high-speed Internet access; an extra charge may apply.

[thereuare]

Thanks for the follow-up!

[Ron58]

Just contacted HOTWIRE regarding the status of my refund and and of course they claim they never received the information that was sent to them and they had no record of their customer service rep confirming the lower price within 48 hours. I'm waiting for a call back from a supervisor. Why am I not surprised?

[thereuare]

...of course they claim they never received the information that was sent to them and they had no record of their customer service rep confirming the lower price within 48 hours. Why am I not surprised?

I am surprised... while i understand this hasn't been your experience to date, HOTWIRE is actually one of the better companies (imo) when it comes to customer service, and in particular, honoring their best rate guarantee.

Not sure if you did or not, but anytime you make a BRG claim it's usually a good idea to take a screen shot of the page and the name of the person you spoke with who approved the claim. Given rates are a moving target and can fluctuate often, this at least gives you some level of proof should you encounter a problem.

Let us know once the supervisor calls you back and the outcome.

Good luck.

[Ron58]

Success! I never received a call back from a supervisor and called Hotwire this morning. I spoke with a representative who was very helpful. She agreed that the claim had been filed within 48 hours and that a lower price had been confirmed by Hotwire. I received an e-mail 3 hours later that a refund was being made!

[thereuare]

Glad to see it worked out... hopefully you have a better opinion of their customer service and the previous issue(s) were an isolated incident.

Have a great trip.