Priceline Hotel: 4* Ft Lauderdale (Beach) Sheraton

[Hoelze]

:)

Just "won" this hotel. It is definately no 4 star hotel and it is the first time that this was advertised as 4 Stars through priceline. Hotwire has it with 3 1/2 stars and all other websites maximum 3 1/2 stars.

Is there anything I can do ?

[AaronJB]

Welcome to Betterbidding. :)

Sorry to hear that you're disappointed with the result - you can try contacting PRICELINE and see what they say.

Thank you for letting us know about the change in star rating for this PRICELINE property so that we can update the site's Priceline Hotel List.

Thank you for sharing your win and please use the site's HOTWIRE or PRICELINE links to start your purchases and searches.

Enjoy your stay.

[Hoelze]

Response from priceline

Dear Sascha,

Thank you for taking the time to send us an e-mail. We understand that

you have a reservation at the Sheraton Fort Lauderdale Beach Hotel and

you would like to change to another hotel or cancel the reservation as

you believe that this is a 3 star or a 3.1/2 hotel.

We evaluate each participating property on many different criteria,

including cleanliness, guest satisfaction, decor, etc. We screen

participating hotels carefully and update our information constantly to

ensure that you always receive the best available hotel.

We are sorry to hear that you feel that this hotel does not meet your

expectations. While placing your request, you agreed to accept any 4 or

higher star hotel within the area you selected. Your hotel does have a 4

star rating.

All properties offered through priceline.com have been evaluated

according to the specific star level standards that we have developed

exclusively for our program and described on our web site. While you may

feel that this property should have a different star rating or is rated

differently by other groups, we are confident that our evaluation of

this property will meet your expectations.

When you placed your request, you selected the area you wanted to stay

in and the star level of the hotel. When we found a hotel that matched

your specifications, we immediately booked your reservation in order to

lock in your rate and reservations cannot be changed or canceled.

We apologize if this hotel falls short of your expectation; however,

your reservations are non-refundable.

[kjr]

typical response from PL. i have found they never budge from their ratings. this will make bidding in FLL beach area much harder and more unpredictable.