Hotwire Hotel: 2* Pottstown Americas Best Value Inn

[kevbo425]

Received this property for a single evening 6/24 and was very dissappointed. This is a former Days Inn that is not in good condition. Selling this as a 2*Hotel is not acceptable. Paint is peeling off the walls, there was standing water in the tub and a very sparse breakfast spread.

In addition - the Hotel had an issue processing payment from Hotwire (my credit card had been charged) and they wouldn't let me check in until I paid again. I was uncomfortable with this and was on hold with Hotwire Customer Service for over 40 minutes - only to be told that I should pay again and then request a refund from Hotwire. I've since followed-up as I think was poor customer service from both the Hotel and Hotwire.

[thereuare]

Sorry to hear this property didn't meet your standards of a 2* property and that you experienced customer service issues during your stay.

Can you please add a reply to this thread with the amenities shown before your purchase... you can still view this information by going to HOTWIRE and clicking the MY ACCOUNT link near the top right of their home page.

Thank you for sharing your win with the board and helping us add this property to the Hotwire Hotel List.

Please use the requested PRICELINE and HOTWIRE links on the board to begin your future travel purchases.

Hope your future stays are more to your liking.

[kevbo425]

The following were the listed amenities:

Complimentary Breakfast

Laundry Facilities (self-service)

High-Speed Internet Access

[AaronJB]

Thank you for the follow-up.