Priceline Hotel: 2* Jackson (North) Extended Stay Deluxe

[SpringAquifer]

Bid $33 on Ridgeland. Rejected.

Bid $35 on Ridgeland and North Jackson. Accepted. Extended Stay Deluxe Jackson - East Beasley Road. Total comes to $46.49.

[yellowdog]

Thank you for sharing your result with the board!

Enjoy your stay.

Please use the site's HOTWIRE and PRICELINE links to start future purchases.

Yellowdog.

[SpringAquifer]

I got the 2* Jackson (North) Extended Stay Deluxe with a bid of $35, totaling $46.49. I showed up, and they were completely booked and had no record of my reservation. They didn't walk me to a different property.

I ended up paying the AAA rate at the Jameson Inn across the street. (I think this is also available on Priceline as a 2*.) This cost me just under $80.

Now, per previous posts on this board, it seems like Priceline will be willing to refund me the original $46.49 if I ask.

However, I still ended up having to pay $80 for the Jameson Inn -- about $30 more than I had planned to spend on this evening. (The Motel 6 down the street was all booked.) Has anyone heard of Priceline refunding the difference?

[AaronJB]

Sorry to hear that this stay didn't go well! :)

I would definitely call PRICELINE ASAP and tell them what occurred. I can't guarantee to what extent they will refund, but they should certainly refund the initial and provide some compensation for what happened.

Please let us know what they say.

[SpringAquifer]

I called Priceline the next morning, who in turn called the Extended Stay. The management at the Extended Stay told Priceline that I had checked in and was currently sitting in Room 225. I told Priceline that I was definitely in the Jameson Inn across the street.

This was eventually cleared up, despite some skepticism from the Priceline customer service agent. Apparently, the early-evening manager at the Extended Stay had checked me in before my arrival. The late-night manager, seeing that everyone had already been checked in for the night, didn't know what to do with me.

After a few calls, Priceline eventually relented and refunded my reservation.

I asked for additional compensation, as the last-minute trip to the Jameson Inn cost me a lot more than what I initially had planned to spend that evening. Extended Stay said it was Priceline's problem; Priceline said it was Extended Stay's problem.

Eventually, the Priceline customer service agent, with annoyance apparent in her voice, ended up e-mailing me a $10 bonus money code.

[thereuare]

I imagine the hotel was getting full and the early evening manager tried to do you a favor by checking you in so that you wouldn't be considered a 'no show' and your room re-sold to a walk-in customer... but neglected to inform the late-nite manager (who then didn't know what to do given there were no other rooms available)

Glad you got it settled and hopefully satisfied with the compensation offered.