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Hotwire lists free breakfast amenity but hotel says not included

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I booked a hotel through Hotwire, and hotwire lists free breakfast amenity on my confirmation.

I sent the hotel an e-mail to confirm room and bed prefs, but hotel says breakfast is not included in my rate, but available for $20pp.

Should I call hotwire and let them know beforehand? Does hotwire issue refunds for this? I'd be happy to go find breakfast elsewhere if I had $20pp removed from my hotel booking.

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Welcome to Betterbidding. :)

Please provide the details of the booking (hotel name, city, zone, star rating, price, dates, amenity icons that were showing) and we would be happy to comment on the situation.

Thank you for using the site's HOTWIRE or PRICELINE links to start your purchases and searches.

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Hi, this is in Paris at the Villa Lutece 4* at the end of March.

This was not one of the "red" hotels offered without the name, it was a "grey" one where they gave you the name of the hotel up front. Only amenity was complimentary breakfast. My hotwire e-mail confirmation says "complimentary breakfast" on it.

I e-mailed the hotel and their response was that breakfast was not included. :)

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Send HOTWIRE an email and i'm sure they'll either (their choice):

-arrange for breakfast to be included in your rate

-offer you the option to cancel OR accept hot Dollars to use towards a future purchase

Let us know how this gets resolved and if a choice is given, what you decide.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

EXCLUSIVELY at BetterBidding:
5% OFF PRICELINE EXPRESS COUPON
(click here) and use promo code: BBAUG19
(3+ stars / 2+ nites / expires 8/31/2019)
OR
8% OFF HOTWIRE
(click here) and use promo code: BETTERBIDDING8
($200+ HotRate Hotel purchases... expires 8/23/2019)


Try Our Newest Tool: Reveal Hotels

Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases

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If you book one of the non-discounted rates, the amenities and services listed for the Standard Rates are listed as a guide. These can't be gauranteed like the ones listed for the opaque rates, because it's the hotel who lists them and they tend to change them frequently.

Adversity is like a flame, it melts the weak and tempers the strong.

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