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IL Fairfield Inn And Suites St Charles


comet52
By comet52,
in

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Posted

Got this February 20 for 4 nights at $40/night. 2.5* rating. Fairfield used to be 2*, I view the increase as part of Priceline's ongoing star inflation, though I don't necessarily feel this property didn't deserve the rating. It was clean, comfortable, and served a free breakfast that was one of the best I've encountered. These are usually very generic and not worth a lot of time. I skip them most days unless I really need to eat that time. This one I attended daily. The room had a fridge and microwave in it, and this is always a big plus mark for any hotel I encounter.

My only complaint was that my first room was too noisy due to incredibly loud vending machines on the other side of the wall. The desk clerk expressed surprise at this which isn't useful. Telling a guest you "never heard of that before" isn't good customer service. Just solve the problem which she did, after first making me uncomfortable. Similarly, when I couldn't get the shower hotter than lukewarm in the room I ended up in after the move, I got a similar "that's a weird complaint" type of response. However, someone from maintenance came by and the problem was fixed. Other than that the staff was friendly and professional.

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