rsegev Posted April 7, 2005 Report Posted April 7, 2005 In response to some of your posts, asking who to reach out to for a refund, I would recommend the following:2032998378 -- steve stockton, lisa's asst in customer service2032998672-- peter's asst2032998301 -- bob mylod2032998398 -- peter millones2032998375 -- lisa gillingham (head of customer service)
ufjoe21 Posted April 7, 2005 Report Posted April 7, 2005 Rumor is it's nearly impossible to get a refund from priceline, and if you do you're banned from using it ever again. My suggestion is unless you plan on never using priceline again don't try to get a refund. What are the circumstances of you wanting a refund, is it an old trip or some future trip? :)
ShibuyaJon Posted April 12, 2005 Report Posted April 12, 2005 that is not correct. I have gotten several refunds when hotels have been downgraded or when the room assigned did not meet the quality level. I even got a refund on a trip where I stayed in the hotel and it was eventually downgraded so I wrote to priceline and received a refund.
gleff Posted April 13, 2005 Report Posted April 13, 2005 Bidding for a friend, scored a 3* in Palm Beach (Hilton Oceanfront Resort) but the hotel was full when they arrived late at night and were walked to a lesser property for the first night. (Hilton gave them an oceanfront suite for the second night.)Emailed Priceline and was told I would be refunded the first night.However, it's been 21 days and the refund has not yet appeared on my card...Btw, I was not banned and have had several successful bids since then.
gleff Posted April 14, 2005 Report Posted April 14, 2005 And when you do get Priceline to promise a refund, better check to make sure you get it...I emailed PL this morning about my missing refund, got a reply back in a few hours: Thank you again for taking the time to contact us regarding your refund from your visit to the Hilton Palm Beach Oceanfront for Request Number XXXXXXXXXXX. We apologize for the delay in you receiving your credit in the amount of $XXX.XX. We have discovered a processing error that went undetected, which prevented your refund from going through. We have sent up a request to our Accounting Department to expedite your refund today. You should see this on your account with 5-10 business days. We apologize for any inconvenience and thank you for your patience while resolving this issue.Sincerely,XXXXXTravel Services Specialist
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