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MN Minneapolis-St Paul Ramada Grand Rios Waterpark Northwest


JourneyMercies
By JourneyMercies,
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We bid for a 2.5 and got this DUMP for $42.00 a night!!! (2010) Grand Rios Waterpark - Ramada Hotel Brooklyn Park

Perhaps you are wondering what things warrant my description of the failings of this hotel. Please let me take a few minutes of your time to elaborate on such. First off the location is basically empty due to poor management. The occupancy was around 3% - 4% if you are lucky. The only time it goes above this is when the waterpark is open which is only for Friday and Saturday.

When you arrive you will see that the carpets have stains at several locations throughout the hotel - especially in the rooms. The website looks like the rooms perhaps are nice. Pictures can be so deceiving. The towels are so thin you can almost see through them. Ever so often a new towel would show up in our room if we were lucky. The beds were very old and so uncomfortable due to the age of them. They probably were great beds several years ago just like the hotel once was. The second night of our stay here my friend that was staying in the room with me had to find a room that actually had hot water and an air conditioner that worked properly. Apparently her and a vey kind front desk person named Eric Williams went around to over 25 rooms before landing on one that had hot water and air conditioning that worked & was incredibly noisy. Please note that some of the air conditioners didn't have the instructions of what button was for what as this item has broken off from years of use. This was such a waste of good vacation time. Another waste of good vacation time was the 15-30 minutes that we had to wait each day in the morning and evening to actually get this hot water. We had to run the tap for this length of time in order for the hot water to actually come out hot and not cold. Are you ready cuz there is still much more unfortunately! The very first night we put our swim suits on after a long day to enjoy the hot tub. First off the water was not hot & when you turned the switch to put the jets on they just sputtered but didn't actually work. We reported this to the front desk - they reported it to maintenance who in turn said that nothing could be done regarding this situation. So no hot tub for three of the 5 nights that we stayed here. One of the best things after a long day is to sit in a operating hot tub. We would like to thank the attention and kindness of Benke (Denaz Pooniwala the Controller of the Hotel) who granted us permission to use the hot tub (in exchange for the non-operational hot tub) in the waterpark on Friday & Saturday for about 20 minutes each night. Even though we appreciated this it must be mentioned that we had to "ask" to be granted this permission even after asking for the hotel one to be fixed. It really didn't matter to us which one we used we just wanted one that operated for the full 5 nights that we endured staying here. The TV's didn't not work properly in some of the rooms. The room we finally landed up in ours did work. We received housekeeping for our room only for four of the five nights that we stayed. On Sunday night when we returned to our hotel the housekeeping had not bothered with our room at all. We reported this to the front desk and they said it could be done in the morning which was no avail to us. It was no avail to us due to the fact that this was FINALLY the day of our departure from this unorganized/unkept/filthy/not operational Ramada hotel. It must be an embarrassment to the Ramada name to even let this location use the name --- Ramada. I could think of much better names for this place but I will spare you the details.

Please note that I would however - like to comment on the staff of this hotel which for the most part were very professional. The two men that most impressed us would be Eric Williams and the Controller of the hotel. I personally would consider putting Eric Williams in charge of this hotel as he seems more than qualified. Both men tried to do their jobs to the best of their ability --- it is not their fault that they are working with a sub standard product. This hotel really could be operating in the black if they opened the waterpark daily - included it in the hotel price (to get the clients back) - did MASSIVE renovations & a little advertising. They would also need to send Mark from the front desk for a makeover & how to deal with people seminar or perhaps provide him with a uniform allowance and guidelines of what is appropriate to wear to provide a good reflection on the hotel.

Well - you would think that by now i would be doing my closing remarks. I wish this was true. Upon our arrival back in Canada I checked my Credit Card bill online. I was totally shocked to see a $93.29 charge from the Ramada hotel in Minneapolis. We had left our credit card number as requested for incidentals. We did not incur ANY incidentals at the hotel & therefore this is not an authorized charge. Both of us have called the hotel several times to see what this charge that was posted the day AFTER we left was for. Each time we have called we received no answer from the people we spoke with and we were told that someone would return our call. We still have NOT received a return call and the hotel has still not reversed this charge. It is a wonder that this hotel has not shut down completely.

Thank you kindly for taking the time to read this unfortunate way that we had to spend our vacation in Minneapolis. We wanted to mention that the first part of our vacation was splendid at the Fairfield Hotel Minneapolis which we also bid for on Priceline. This hotel was far beyond our expectations - it was FANTASTIC!!! They deserved every dollar we paid to Priceline for staying there unlike our stay at this Ramada.

Whatever you do - DO NOT - stay at this hotel. Use the waterpark cuz it is nice but PLEASE stay elsewhere. (Also don't bother with the Park Plaza or Le Bourget (unless they give you a renovated room at Bourget - ask to see the room!)

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