Hotwire Hotel: 2.5* Orange County (Anaheim-Disneyland North) Quality Inn Anaheim

[c5mjohn]

Booked Quality Inn & Suites Anaheim Resort on Manchester Ave for $42 from 10/17-10/20

Amenities:

-Pool

-Breakfast

-Laundry

-Internet

The Hotwire Hotel List shows it as 2* but it seems that it has been upgraded very recently as all travel sites show 2.5* as well.

Problem - The "About your hotel" page before booking shows "This hotel does not charge an additional resort fee." But the Quality Inn on Manchester charges a $5.75 ($5.00+$0.75 tax) resort fee per night.

I contacted Hotwire on the phone attempting to deal with the issue. The CSR said there is no way to verify that it actually said that and said there are no refunds. I told her to do the search for those dates herself and the hotel is still there with the "no resort fee" statement but she said that its possible that its a different hotel (with the same star rating, tripadvisor rating, amenities, location, price and NO RESORT FEE?! :) I did the research and only possibility would be Tropicana Inn which is way too expensive to be sold at $42 and has never shown up on Hotwire before). I convinced her to open a case with the research team and they should get back to me within 7-10 business days.

Still happy with the hotel, even if I have to pay the extra $17.25. :)

[thereuare]

Welcome to BetterBidding!

Congratulations on your success! Glad to see you're happy with the results and looking forward to your stay. Sorry to hear you have to deal with the 'resort fee' issue but if is all as you described above, i suspect that HOTWIRE will 'do the right thing' as their customer service is actually quite good.

Thank you for sharing your purchase with the board and helping us update the Hotwire Hotel List with the new star rating for this property.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

Enjoy you stay... and let us know what ultimately happens with the resort fee situation.