Hotwire Hotel: 3* Orlando (Airport MCO) Hawthorn Suites Airport

[TravelJunkie305]

Hi i booked a hotel on HOTWIRE.com for 9/23-9/25 for 8$ a night yes that's right. The hotel is Hawthorn Suites by Wyndham in Orlando Airport. I really wanted from 9/22- 9/25 but i couldn't get the same deal with those dates so i booked the 2 days i mentioned. I decided to check the rates on Hawthorns suites website. To my surprise they had it for 8$ also, so i booked my extra night 9/22-9/23. Today a Hawthorns manager gives me a call telling me they cant give me that rate and they will give me a discounted rate of 55$ for that night. I have confirmed my booking and everything has been paid. So im wondering can they just change their rate on me and deny my booked hotel even tho Ive paid and have a confirmation? Please help me out here with some legal advice, it makes me very mad they're trying to go back on their word.

[thereuare]

Please follow-up your previous Hotwire Key West thread with whatever you ended up doing for that stay. Then share the details of your Hawthorne Suites purchase, as per Our Rules and Policies:

While we welcome both positive and negative experiences, please keep in mind that the spirit of this message board is helping users.

If you have a complaint, problem, or question with a recent or upcoming Priceline/Hotwire stay, we will be happy to do what we can to help, but please be considerate of the board's primary goal of helping others and first post the details of your 'win.'

It is important for everyone to know when problems and customer service issues arise, but the majority of the users come here to see winning bid information... so please oblige them with this information before asking for them for help.

[TravelJunkie305]

Upon arriving at Hawthorn Suites I was told I wouldn't be able to stay there unless I payed an additional charge which would total about $45+ a night. I refused to pay this amount being that I had already made a reservation through Hotwire, so I proceeded to contact Hotwire in order to resolve this matter. Once I contacted Hotwire, I was instructed by representative to go back inside Hawthorn and that I would be given the keys to my room, the problem had been resolved. I was able to stay the 2 nights for the $8 per night, the original amount I had payed through Hotwire.

I would rate the room 3.5 stars. It had a nice sized room, living room and kitchen area, and nice sized bathroom. The decorations were a little too bland for my taste. The location was not the best since it was about 10 miles from the theme parks. I don't think I will be staying at this hotel again. It could be a good option for someone traveling for business and needs a place to stay near the airport.

[thereuare]

Nice to see HOTWIRE stood by the reservation.

Can you please add the details of this property, the star rating and amenities as shown by HOTWIRE, which you can still view by going to HOTWIRE and clicking the MY ACCOUNT link near the top right of their home page.

Thanks.

[TravelJunkie305]

Its a 3 star hotel with the following amenities

Suite

Smoke Free Rooms

Airport Shuttle

Complimentary Breakfast

Fitness Center

Pool(s)

Business Center

Laundry Facilities

High-speed Internet Access

Tennis Nearby

[thereuare]

Thanks for the follow-up.