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How to reverse charges?


da-man
By da-man,
in

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Maybe someone can help me. Literally within an hour of booking a flight with Priceline, I received a call indicating that the meeting time had changed, and I needed to leave earlier (either earlier that day or the previous day). Priceline rudely refused, and refused to give me my money back. Since I received no cooperation, even after talking with a supervisor, I said I would have no choice but to call the credit card company and reverse the charge. The supervisor said this happens a lot, but 'disputes' often go in Priceline's favor due to their 'no changes' policy, even for situations like mine.

With that background, does anybody know:

1. any way that I can get my money back, or

2. how to get them to change?

Thanks.

da-man

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From our rules:

While we welcome both positive and negative experiences, please keep in mind that the spirit of this message board is helping users.

If you have a complaint, problem, or question with a recent or upcoming Priceline/Hotwire stay, we will be happy to do what we can to help, but please be considerate of the board's primary goal of helping others and first post the details of your 'win.'

It is important for everyone to know when problems and customer service issues arise, but the majority of the users come here to see winning bid information... so please oblige them with this information before asking for them for help.

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