San Francisco, CA April 23 -25 4.5 stars; no "Customer Favorite", but best value Restaurant(s), Fitness Center, High-Speed Internet Access, Business Center. I would jump on that if I knew that this is the PH and not the Omni. If I change dates to 4/24 one night only I get a 4.5 stars; "Customer Favorite" Restaurant(s), Fitness Center, High-Speed Internet Access, Business Center. with this comments: Very nice hotel, very close to everything. The staff was great, and the hotel was first class. Extremely pleasant. Staff was very courteous. Rooms very comfortable. Would be most eager to stay at the hotel again. The hotel is in a perfect location downtown. We were able to walk to the Embarcadero, Union Square, and even Fisherman's Warf. The hotel is beautifully remodeled and very clean and comfortable. The staff, however, is the best part of your stay. They are very friendly, helpful, and accommodating. ..but no balconies... Any help would be highly appreciated and Happy New Year