Well a few succesful experiences with HOTWIRE in the last couple of years I finally got my own bad experience to report, hopefully it will help somebody else. BTW i am planning on challenging this with my credit card as I seem to be getting nowhere with hotwire customer service. Any help or advise would be appreciated. DETAILS: June12 to June14, 2 rooms, $72 2.5* hotels in Vallejo/American Canyon Got the RAMADA INN, which not only gets awful reviews on trip advisor, but it's a 2* on MOST other travel websites, AND I can get the same price as Hotwire by booking with the hotel (fully refundable) I feel so stupid and ripped off, and will never use Hotwire again. Their reasoning for the 2.5* rating is that Orbitz has the hotel at 3* so that "averages" to 2.5* with all the other 2* websites. Well I didn't want to get into the math details of averaging with ths "supervisor". So anybody looking in this area BEWARE!! you're better off going through a local hotal directly, there are no "deals" on HOTWIRE