I just received an email from Hotwire with the following information. Basically they have taken off the laundry facilities for this hotel and have offered me a refund or Hotwire Dollars. Here is the exact email language: We are contacting you about your upcoming stay at Holiday Inn Express Sacramento. Hotwire Itinerary ********. We regret that the hotel is not able to offer the Laundry Facilities (self-service) that was listed on our website. We periodically review our representation of our hotel partners' amenities for the most accurate and up-to-date information and have made a change to our Web site to reflect the current offerings of Holiday Inn Express Sacramento. As such, we would like to offer you the option of either canceling the reservation for a full refund along with 50 HotDollars, or keeping the reservation and receiving 50% of your entire stay in HotDollars. Your HotDollars can be used to book any flight, car rental, hotel reservation or package on the Hotwire Web site. Each one is equivalent to one U.S. dollar in value and is available for one year from the date of issuance. Should you choose to cancel, we would be happy to assist you in rebooking to be certain that you are accommodated during your trip.