Considering the expected quality of a Hilton, this room was sub-par. While the room looked somewhat recently renovated, there were some aspects that were well below the standards for a hotel of this purported caliber. These include mold in the tiling in the bathroom, a hole punctured in the base of a lamp, and a phone that couldn't receive incoming calls -- which I only learned about after the stay, when I learned that people tried to call me. In theory, they charge a parking fee, which is irritating for several reasons: there is limited space available out front, and their back lot doubles as a long-term parking lot. Hotel guests have no seeming priority in getting spaces that are close to the hotel, and the walk to the hotel from the back lot is quite long. Interestingly, there are signs that indicate that parking costs $7.50. The front desk informed me that parking would be $5. And in the end, I was never charged. I guess I can't complain too much... The desk staff had some attitude: When in-room checkout didn't work (I'm having a run of bad luck using this lately!) I went downstairs to drop off my key. They treated me as if I was crazy, and said something like, "well you paid with Priceline, so there's no further charge, what is it you want?" (How about a receipt, indicating my zero balance...) This is not Hilton-level customer service. Perhaps most frustrating, when staying near an airport, was the sound. I heard EVERY plane that passed overhead. For an airport hotel, their soundproofing stinks. I was in the west tower, and I suspect that that is a lower quality portion of the hotel. I suspect that this is a case of discrimination against Priceline customers. Finally, no Hilton HHonors points, credit for stay, or morning newspaper. If this hotel is a possibility at 3 stars in the STL airport zone, then I will never bid in this zone again. Original bid can be seen here. I'm glad I didn't pay a penny more.
