If price were the sole determinant for satisfaction criteria, then this stay would have met our expectations. Having never stayed at an Extended Stay America property before, I was unaware of the severely limited amenity base that this chain provides. Daily housekeeping is not standard (for up to a 7-day stay). Soap and shampoo (.5 oz size) are the only toiletries provided. Room was functional, but every time I went from the kitchen area to the living area, my husband had to stand up and move his desk chair so that I could pass. Breakfast solely consists of small/mini size granola bars, muffins and oatmeal packets with a coffee option.
We have been highly satisfied rental car and Name Your Price (NYP) Priceline customers for nearly 20 years. While I would consider including the company in my travel research, I will no longer use the NYP option. The company made a gross error in lumping ESA hotels into the 2.5 star category and despite multiple phone/email conversations this past month, they refuse to acknowledge the disparity between the quality of experiences afforded at "standard" 2.5 star hotels (Fairfield Inns, Springhill Suites, etc.) and bare bones Extended-Stay properties. Their remedy is to make the proprietor refund the bid and we are not comfortable with this corporate approach. Sorry, Priceline, me thinks greed hast overtaken thee...