I totally agree as well. Personally I've had to eat the cost of a booked trip because of medical reasons, which cost me close to $1,000. The advice is simply to get cancellation insurance if there's a reasonable chance that you might have to cancel, or if you don't want to do that, don't book on an opaque site. I would think that it would be a reasonable precaution to take if you had pets on medications, or if you have to care for elderly parents. Sure I wasn't happy about it, and I inquired as to what I could do about it, but Hotwire or Priceline can't be blamed for this, in my opinion. And that's coming from someone out a thousand bucks! [as an aside, a friend of mine who booked through Priceline had to cancel - called the hotel in New York explaining his situation - and he got out of it somehow - maybe the hotel arranged it with Priceline, I'm not sure. But it can be done, though I wouldn't count on it] Although our 'medical condition' was that my wife got pregnant, and now I'm writing this with my little boy looking on as I type. So, all things considered, I'd eat the trip any day. FOFT