Dear Admin, thank you for your reply. Based on your recommendations, I also checked my mailbox and will keep the offers in mind. I also appreciate the attempt of de-escalating this issue and yes, nothing (or nobody) is perfect and I would certainly not claim this for myself neither! :-) Let me just allow to add a few more details here: - I am reporting of my experience, which I, in my subjective experience, perceived as a scam. - I am warning others here, in order to NOT let this become a pattern. - The car I was offered, did not match the description you found: There is no way two large suitcases fit in a FIAT 500. - Regarding the clerk, who may have been unexperienced or who might have had a bad day: Fine. But how am I supposed to differentiate between a poorly skilled clerk and a vicious scam, when all I can see is that I am the victim of this twist? - Of course I contacted Hertz and made my case. After several written complaints with no replies, I called the agency, went through the notorious wait-line and offered to setlle the case if I was reimbursed for these extra charges. I was eventually offered a 20% refund of the ridiculous extra-charges (i.e. 20% from $30.00/day x 4). I replied that this was not really what I expected and after some back-and-forth was offered 25$ ('but no more'). I eventually accepted, without accepting to 'settle' this case (at least not in my mind!). - Call me a querulant if you wish, or call me 'Monsieur Hauchecorne' like the guy in the book of Maupassant: It is not about the money at this point of time. However, I feel people who may book Hertz's 'manager's choice' should know that this may be a bad choice, ending up with a bad taste, just as Feeling scammed typically would! So, I hope I made myself a bit more clear. I should probably rest my case here... and thanks for reading :-)
