to_the_moon_and_back

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About to_the_moon_and_back

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  1. Dear Admin, thank you for your reply. Based on your recommendations, I also checked my mailbox and will keep the offers in mind. I also appreciate the attempt of de-escalating this issue and yes, nothing (or nobody) is perfect and I would certainly not claim this for myself neither! :-) Let me just allow to add a few more details here: - I am reporting of my experience, which I, in my subjective experience, perceived as a scam. - I am warning others here, in order to NOT let this become a pattern. - The car I was offered, did not match the description you found: There is no way two large suitcases fit in a FIAT 500. - Regarding the clerk, who may have been unexperienced or who might have had a bad day: Fine. But how am I supposed to differentiate between a poorly skilled clerk and a vicious scam, when all I can see is that I am the victim of this twist? - Of course I contacted Hertz and made my case. After several written complaints with no replies, I called the agency, went through the notorious wait-line and offered to setlle the case if I was reimbursed for these extra charges. I was eventually offered a 20% refund of the ridiculous extra-charges (i.e. 20% from $30.00/day x 4). I replied that this was not really what I expected and after some back-and-forth was offered 25$ ('but no more'). I eventually accepted, without accepting to 'settle' this case (at least not in my mind!). - Call me a querulant if you wish, or call me 'Monsieur Hauchecorne' like the guy in the book of Maupassant: It is not about the money at this point of time. However, I feel people who may book Hertz's 'manager's choice' should know that this may be a bad choice, ending up with a bad taste, just as Feeling scammed typically would! So, I hope I made myself a bit more clear. I should probably rest my case here... and thanks for reading :-)
  2. #HERTZ Manager's choice is a scam It felt to me that the "Hertz manager's choice" was a SCAM and a TRAP! I would recommend to stay away from it or at least to be aware of this risky practice. Here the details: 1) When I made my reservation (location was Los Angeles Int'l Airport), I chose this option 'manager's choice'. The rate was slightly above the lowest rate for a small compact car ("Ford Focus or similar"). 2) So my reasoning was: "the least they will give me, will be that Ford Focus" - but by paying a bit extra, I might get something better! :) 3) This reservation was made less than 24 hours prior to rent, so one would not assume large variations in price the next day. 4) So, wen I picked the 'manager's choice", I could strongly assumed to obtain at least a Ford Focus (or similar) (Details: 4/5 Passengers; 1 Large Suitcase, 1 Small Suitcase) 5) However, the clerk at LAX Airport then informed me that he would have reserved a Fiat 500 for me. NOTE: The clerk also informed me that the Fiat 500 indicates to have 0 (in words: "zero") space for a piece of luggage. 6) The clerk then offered me to upgrade my car. ***THIS WAS SCAM PART No. 1**** If you are interested to read SCAM PART NO. 2, please continue to read! 7) I went on and explained the situation and agreed that this car would seem a bit too tiny. Therefore, I asked him about this upgrade, assuming to pay a few extra dollars (maybe $5/day). 8) However, I was then asked to pay $30.00 extra per day (for a compact or an intermediate) for additional, on-site 'upgrade costs'. 9) Picture yourself: You have already taken the rental car bus from LAX to Hertz and you find yourself now at some remote place in the uncanny suburbs of LA. Would you like to walk around in this neighborhood to another rental car agency? Would you now go online and book from another company, take the bus back to LAX and then another bus to another company and so on? Of course not - and this is how they trap you! :(