Don't know if it's applicable, but sorta the same thing happened with me when I tried to pay for a flight using Paypal once. Paypal showed my Delta airlines ticket as "pending," but there was no flight information and no confirmation. Well, of course, I needed to have an actual e-ticket and confirmation, but Delta said that only Paypal could cancel the charge to my credit card. Naturally, speaking with a "live" person at Paypal was nearly impossible. I was concerned that if I rebooked the flight with Delta, I'd be charged twice since the reservations were non-refundable and I was in limbo . . . pending. Long story short: I chanced it and rebooked paying Delta directly with my credit card and then spent the next few hours wading through the Byzantine structure of Paypal until I reached a human being. After about 45 minutes of explanations, insistance and "let me speak to your supervisor", I was finally given notice that the status was no longer pending and I would not be charged for the original reservation. A huge headache, to be sure! A semi-credible explanation I received was that the charge on my credit card didn't go through electronically (the Paypal guy said it was a computer hiccup - very convincing terminology) at the time of Paypal's request, so the reservation didn't go through with Delta, it just stayed "pending." Best of luck to you.