The hotel was the best 2.5 * hotel I've stayed in. Yes the tv is small, the outside room is very noisey with the traffic from Geary and Franklin, and the neighborhood is not desirable for some people. I had a great time! I don't travel to watch tv in a hotel room, the noise made me feel like I was home in New York, and sight of homeless people does not destroy my day. The bus connections are excellent, the neighborhood restaurants were reasonably priced, and the outdoor pool area was a huge plus!