Just came back from a 4 night stay at the Hyatt Regency Orange (Garden Grove). Now I can report first hand on the North/South Tower comparisons as I spent 2 nights in each. Perhaps coming on one of the busiest weekends (Easter Break) was the reason I was unable to swing a North Tower room. I really did try! Apparently, they were fully booked and almost all the North Tower rooms are Suites (one standard room per floor). I was sadly assigned a South Tower room which was disgusting (think shabby hotel room, dingy, dark, dirty). After complaining about my room conditions (and my EXTREME disappointment) they found me a 'business' room on a higher floor. This looked exactly the same to me, but apparently it 'was bigger'. Patched carpet, cheerios and peanuts on the floor near the beds were what greeted us in this 'better' room. I can't even imagine that this room was stylish and nice 'once upon a time'. Anyhow, we had 2 double beds on a non-smoking floor so the 3 of us at least didn't have to share a bed. This was the first time sleeping in a double bed with my husband and hopefully the last (in a double that is!) -- I though that in North America most hotel rooms had 2 queens or 1 king? The room always SMELLED fresh, in that there is a strong deodorizer smell constantly. It is very noticable, even if you've been in the room all night. I don't even think the Hyatt (Portico) toilettries are even all that special, but I did notice they cheaped out and did not replace these the second day -- they merely relocated remaining products from the shower to the counter. This is the first time I've come across this. Do they really think 3 people can use the remaining product in those little tubes without rationing them? We were told the first day we could have upgraded for $50 a night. If I was planning to double the cost of my hotwire bid, I would have booked directly with the hotel of my choice. Another person I asked (on day 2) said it would be $40 a night for an upgrade -- which made me wonder if they really have a set price or not. I have heard a whole range of prices, but expected a cheaper nightly upgrade as people who are Hyatt Gold Members have reported getting upgrades for as low as $15. My husband politely complained about the cleanliness of the room (even though we didn't ask to move yet again) and when we came back from the parks there was a fruit & cheese plate waiting from the front desk manager. That reflected some good points about the service, but if they were really concerned about keeping me as a customer I feel they would have moved us to the North Tower (even if it was a Suite). I know this sounds ungrateful, but being a Hyatt Gold Member, I've booked directly with them for some of their premium properties -- I've also spent an obscene amount of money on a wedding at the Hyatt. I think my loyalty was worth keeping, and better room quality would have done it -- not cheese and fruit. On the upside, the soft cheese and dried cranberries where delightful. :) We were told there were many people checking out on the Sunday night and they would try to get us a North Tower room at that time. And they did come through. The North Tower room was wonderful, very contemporary, clean and had a nice (though basic) bathroom with granite counters. It had a King bed and we were able to get a cot for our daughter at no additional charge. I would stay here again if there was absolutely no possibility of a South Tower room. Even furniture in the lobby was worn through and not up to what I percieve to be the Hyatt standard. I guess there are a wide range of properties under the Hyatt umbrella and I should be cautious of which ones I book at. Parking was $12 a day, but there was a free shuttle to the parks (which I believe balanced out my costs). The shuttle could be incredibly crowded (especially on the way back) but seemed more convenient that parking at Disneyland (which we did for one day). I didn't eat at the restaurants in the Hyatt as there were strip-malls across the street with some very good eating options. The pool near the North Tower was very small and the one near the South Tower was better but just functional. No exciting water-play areas or cabana bars so I didn't spend much time by the pool. I'm glad I ended my trip in the North Tower Room, but now when I think of Hyatt I will be more likely to associate it with the dirty South-Tower room than my favourite -- the Seattle Hyatt Grand. The trip was great, I had fun and 2 nights at a nice hotel. We just wont mention the other 2 nights again, okay?!