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Simon7821

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Posts posted by Simon7821

  1. Just to update, this is the respone I finally received today.

    Dear Simon,

    Thank you for contacting us regarding your Entertainment Book rebate

    request.

    I apologize for the delay in responding to your rebate request. All such

    requests are handled directly by own finance team within the corporate

    headquarters. As a result, Customer Care is unable to verify your

    current status. I was informed yesterday, however, that there is a

    significant backlog of about two months in reviewing rebate requests. We

    are working to reduce that backlog significantly in the immediate

    future. We thank you for your patience in the interim.

    If you do not receive a definitive response within two weeks, we

    recommend that you write to our corporate office directly:

    Hotwire

    333 Market Street, Suite 100

    San Francisco, CA

  2. Mailed Hotwire rebate on Aug. 1

    Received email from Hotwire today saying "Rebate Processed." Under 21 calendar days!

    I used a PDF of the rebate form that was available online and a copy of my Ent. Membership Card.

    This is the first Hotwire rebate I've processed so far so I expected it to work and am glad it did.

    Now, I am going to mail in a second rebate offer as the original Hotwire form from my Entertainment Book. I'll let you all know what happens....

    would you mind sharing the hotwire email address that you received the processed notification from?

  3. Just to update, this is the respone I finally received today.

    Dear Simon,

    Thank you for contacting us regarding your Entertainment Book rebate

    request.

    I apologize for the delay in responding to your rebate request. All such

    requests are handled directly by own finance team within the corporate

    headquarters. As a result, Customer Care is unable to verify your

    current status. I was informed yesterday, however, that there is a

    significant backlog of about two months in reviewing rebate requests. We

    are working to reduce that backlog significantly in the immediate

    future. We thank you for your patience in the interim.

    If you do not receive a definitive response within two weeks, we

    recommend that you write to our corporate office directly:

    Hotwire

    333 Market Street, Suite 100

    San Francisco, CA  94105

    Attn: Leah McKillip

    If we can be of further assistance, please feel free to reply to this

    email or to call us directly at 1-866-HOTWIRE (468-9473). Thank you for

    visiting Hotwire.

    Sincerely,

    Steve M

    Hotwire Customer Care

    www.hotwire.com

    So, another 2 weeks on top of the already 8 weeks. I'll definitely be writing that letter though if I don't hear something.

  4. I'm trying to find out whats going on with my rebate as we speak. It's been 2 months and no response at all. The customer care people on the phone had no idea what to do other than to direct me to email Hotwire. I have copies of all my paper work and I just wrote an e-mail to them. If they don't find a way to satisfy this I don't think I'll be using Hotwire again. I'll let you know how it goes.

  5. Hi, could you please help ID a 3.5 Star for O'Hare on Aug 4th - 7th. Currently the price is listed at $52 and amenties are Restaurant, Pool, and high-speed Internet. I get the feeling this is going to be the Renaissance Chicago O'Hare, but I'm really trying to get the Hyatt Rosemont which is listed as a 3.5* under the package deals. Thanks in advance for your help, love the site.

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