I'm trying to find out whats going on with my rebate as we speak. It's been 2 months and no response at all. The customer care people on the phone had no idea what to do other than to direct me to email Hotwire. I have copies of all my paper work and I just wrote an e-mail to them. If they don't find a way to satisfy this I don't think I'll be using Hotwire again. I'll let you know how it goes.