I wanted to give update about my experience, I thought it might be helpful to others. When I went to check into this hotel, I was told I would be given one room with 2 double beds and that I would have to pay an additional fee of $25 to get a suite. When I explained that I had booked a suite through Hotwire, they told me "suites are subject to availability." I understood that it was a holiday weekend (Labor Day), however, that policy seemed like a crock if it WAS available. If it's available, then they should have put me in one since I paid for that. The only additional incidental charge that was shown to me through Hotwire would be parking, which I knew to be $15. I decided not to continue check-in and contacted Hotwire. Hotwire gave me the option of cancelling the stay and booking a new hotel or paying for the suite and being reimbursed. I took the second option. So I continued the check-in process, paid the extra $25 (plus taxes) fees to get the suite. I had a new rep help me at the front desk, who was very accommodating. He waived the parking fee, and even gave me some pain relievers out of their emergency kit (normally you pay for a packet through their "gift shop"). The suite was awesome, and they put us away from the elevator, high up away from the crowds. I didn't hear a thing. The free breakfast and manager's reception (free alcoholic beverages and snacks), made this stay even more fantastic. I faxed Hotwire yesterday and got an email response today explaining the details of my full credit. It's going to take a billing period or 2, but I don't mind. I also received $25 Hotwire cash for my trouble. I was thinking about trying Priceline, but now I'm going to keep my business with Hotwire. This could have been a bad experience, but it ended up being a great one. :)