Canada St Catharines-Niagara Sheraton on the Falls

[Randi66]

Paid 70.00 July 12th, 2009( one night).

I experienced the WORST customer service of any hotel I've ever stayed in. I called ahead to request a fridge for insulin. I was told I had to pay 25.00. I've never, ever paid for a fridge for medical reasons and told the manager that. They would NOT budge. I called starwood customer service who told me they would try to get the hotel to waive the fee and if they couldnt, they would reimburse me for the cost.

I received an email from the operations manager of the hotel telling me that if they gave everyone a fridge who asked for one, they would not have them for the people that really needed them. Huh? I think I said I really needed one. He wrote me an email all but called me a liar when I said that Starwood would remiumburse me for the fridge.

Anyway, on to the hotel. It was ok, in my opinion, not worthy of a 4 star designation. The room was average. We were given a city view room which we were told was upgrade as the room we were supposed to get had NO view. The room had a starbucks coffee machine that made 1 cup at a time and the usual ammenities of shampoo, conditioner, etc.

The internet in the lobby sucked. I could not even sign in with my room number. I was told to call the customer service number instead of anyone at the front desk trying to help me. I just gave up on trying to get online.

I was also told that parking was 25.00 or self park was 15.00. I asked how far the casino was because I have a players card that entitled me to free self-park. They told me a 10 min walk. When my spouse went to self-park in the hotels parking lot, she was told to go to the casino parking which is what the hotel uses. Huh again? I told them I had a players card and they never told me that the hotels parking was in the same place. When I called the front desk, they waived the parking fee.

I had other issues with the fridge that I had to pay 25.00 for. It froze my lettuce and medication and other groceries. You'd think that when they put it in the room, they would have checked the thermostat. I had to talk to a manger and once again, I experienced the WORST customer service of any hotel. I would pay 100.00 more to NEVER stay in this hotel again!!