Hotwire Hotel: 2.5* Florida Keys (Key West) Radisson

[ccdave]

It looks like there is no info on the hotels offered in Marathon and Islamorada.

Both for April 18-22

Islamorada 2.5* Resort, beach, pool, restrnt. $95 a night with no indication of a resort charge.

Marathon 2* Pool, Laundry $94 a night.

[thereuare]

Unfortunately neither of the above have been identified.

I'm guessing maybe the 2.5* Islamorada is the Holiday Isle Beach Resorts And Marina but that's just a guess. If this one is of interest you may want to see if this property is offered for the first (or last) nite of your stay and then again for the balanace. If so you could purchase the solo nite in order to 'look behind the curtain'... if you're happy with the results purchase the remaining nites, if not, make alternate plans for the balance of your stay.

I don't have a guess for the 2* Marathon property.

Please use these PRICELINE and HOTWIRE links to begin your travel purchases.

Let us know what you decide and how it goes or if we can be of further help.

[ccdave]

I though maybe Holiday Isle since is touts itself as a resort. Days Inn was a maybe also but the Days Inn would probably show as a suites hotel.

Reviews of both are mixed to the low side.

I'm going to wait a bit then I'll try the one night to see what I get. I'll post the results.

[thereuare]

Reviews of both are mixed to the low side.

VERY common for mid-range hotels in beach areas.

Please use these PRICELINE and HOTWIRE links to begin your travel purchases.

Good luck and keep us updated.

[ccdave]

A bit of a story with this reservation. My last with Hotwire I guess.

Amenities of this hotel were; beach access, pool, restaurant , internet, laundry so I assumed it was the Holiday Inn since the Hotwire list of hotels on this site has that hotel with those amenities. It was the Radisson which was fine with me. The confirmation I received has a different set of amenities but I did not notice.

The Radisson has no beach access which I pointed out to Hotwire upon my return but Hotwire was having no part of any error, they insisted the information on their site was correct and made no mention of beach access. I assumed they were still making an honest mistake and looking at the correct confirmation and not the web-site so I tried to be patient. I have only seen one 2.5* Hotel in Key West and the amenities had always been beach access, pool, restaurant , laundry and internet. After a fair amount of back and forth I asked Hotwire to check their own web site to see what showed for the amenities of their only 2.5* hotel. Well suddenly the 2.5* has no beach access..all else the same. The simple mistake suddenly appears more like a cover-up.

A few hours later the beach access was back and today the only 2.5* show amenities as are shown on my Radisson confirmation...exercise room, pool, restaurant , internet, business center, tennis (though I don't know where that is), laundry.

Oh well....I really expected more from Hotwire, silly me...stand behind your word and adverising??..Why bother?

I had requested a small adjustment to my bill to account for no beach access. The difference between the price of a hotel with no access(which I would have chosen) and one with...only $25-30 a night, I was not all hot about my daughter NOT being able to walk to the beach, parking, driving, loading and unloading the car. I didn't make a big deal at all other than asking Hotwire to own up to thier error or show me there was no error.

So anyway....now it appears that the Hotwire Hotel with ...exceicise room, pool, restrnt, internet, business center, tennis and laundry is the Radisson. A nice decent hotel with a very pretty pool area. It is about as far from a beach you can get and still be on Key West, ask about the tennis if it is important because I saw no courts, and the restaurant is a Denny's (thought the pool has a snack bar is nice).

[thereuare]

I've merged your thread with your previous one for a stay in this area.

Sorry to hear of your disappointment with your stay and experience in dealing with HOTWIRE.

Can you please add the price paid (per nite before fees and taxes) as well as the dates of your stay in a reply to this thread... we will then add this information to the topic title and enable this thread to appear in the Priceline and Hotwire Calendar of Wins.

I can't say waht happened i wasn't there looking over your shoulder, but is it possible that you ran multiple searches, seeing the Beach Access icon on one of your previous searches, then when it came time to make the actual purchase the offering had changed? (or you clicked the wrong offering/button for your purhcase)

Upon hearing of the hotel received most of us go to the hotel website to check it out, almost certainly if we receive a hotel we didnt' expect, did you check the Radisson website and see that it didn't have beach acesss? (incosistent with what you thought you had purchased)

By definition the Tennis icon is "tennis nearby" and not necessarily on the premises.

Also, while on the phone with HOTWIRE the Beach Access was taken away? I can assure that the customer services reps on the phone don't have the authority to add/remove icons as that decision would come from higher up and take a few days to be implement by the tech department.

Please use these PRICELINE and HOTWIRE links to begin your travel purchases.

Hope youre future stays are better.

PS- please follow-up your Hotwire Ft Lauderdale Airport thread with whatever you ended up doing for that stay (even if it wasn't PRICELINE or HOTWIRE) Thanks.

[ccdave]

I'm usually pretty good with this type of from but I don't see how to edit my post.

The dates for the Radisson Key West were April 20th and 21st the rate was $125 per night.

The story on my reservation is that I had been following rates in the keys for a week or two so was pretty familiar with the offerings. I don't recall ever seeing any 2.5 * hotels in Key West other than the beach access, etc. hotel that I eventually purchased. I made the reservation the day before my arrival and I did it from a weak "hot spot" while I was traveling so I did not print out my reservation and did not have time to review the hotel's site.

I emailed Hotwire and let them know the Radisson did not have beach access and their reply was very much a "canned" response. After I re-explained a couple of times the Hotwire offering page for the 2.5* hotel in Key West changed for a day, just removing the beach access icon. Later in the day or the next day it changed back to the amenity package I had bid on and then a day or two later changed to an accurate amenity configuration for the Radisson...one I have never seen until a few days ago that included exercise room, business center and tennis...that accurate description is still on their site for the only 2.5* hotel offered in Key West.

I have never seen more than one 2.5* hotels in Key West at a time...there COULD be three; Hotwire has had three descriptions of amenities for 2.5* hotels in Key West this week. And I MAY have just happened to hit those three on a day when they were, one at a time, offering rooms...but I doubt it. I think someone at Hotwire made a mistake, I made (originally) a very small issue of their error and their denial of their mistake has been ridiculous...almost humorous. Hotwire certainly could have just told me they have several 2.5* hotels offering rooms in Key West and I must have made a mistake it was hotel "X" that was the 2.5* with beach access not the Radisson....but they did not.

[yellowdog]

Thanx for the follow-up :)