Hotwire Hotel: 3.5* NYC (Chelsea-MSG) Doubletree Chelsea

[tonico]

Hello,

I booked 3.5* NYC (Chelsea-MSG) *Doubletree Chelsea* Hotel for $115 from 5/29/09-6/6/09 using HOTWIRE link.

[AaronJB]

Welcome to the site and congratulations on your success!

Hope you're happy with the results and this works well for your needs - looks like a great deal for this new property.

Thank you for sharing your win with the board and using the site's HOTWIRE link.

Enjoy your stay.

[Wr3ck3d]

Hello,

I booked 3.5* NYC (Chelsea-MSG) *Doubletree Chelsea* Hotel for $115 from 5/29/09-6/6/09 using HOTWIRE link.

Please let us know how this stay goes, the opening date keeps getting pushed back. Was May 15, then May 23, Now May 30th for opening!

[AaronJB]

Well, if the opening is 5/30, this poster may have an issue. Given how many people have gotten this hotel (many of whom I think have reservations prior to 5/30), I think a lot of people are going to either be switched to another Hilton in the city (which could turn out to be a good deal, depending on which) or, worse case scenario, you'll have people arriving at this property and knocking on the door, wondering why it isn't open (one of the many reasons why you should take a print out of your hotel reservation with you.)

[Wr3ck3d]

Well, if the opening is 5/30, this poster may have an issue. Given how many people have gotten this hotel (many of whom I think have reservations prior to 5/30), I think a lot of people are going to either be switched to another Hilton in the city (which could turn out to be a good deal, depending on which) or, worse case scenario, you'll have people arriving at this property and knocking on the door, wondering why it isn't open (one of the many reasons why you should take a print out of your hotel reservation with you.)

Should be interesting - any known examples of this happening with Hotwire? Would they contact you ahead of time with new reservations or would you arrive in the city to a building still under construction?

I'm booked at the same hotel for June 27th - however the way the opening date has been moved and moved again I am a bit concerned. I have a back up reservation but it must be cancelled 2 days prior to arrival... blahhhhhhhh

[yellowdog]

Wr3ck3d

The best thing you can do is to call/maill HOTWIRE with your concern for this. And they will hopefully give you a straight answer about situations like this.

Yellowdog.

[AaronJB]

I wonder if the people who have reservations before the hotel is open are going to be "walked" (first night comped?) to another hotel (nicer Hilton?) I'm very curious to see how the situation is going to be handled, because I think there's a fair amount of people (see also: http://www.betterbidding.com/show.php/showtopic/66408) with reservations prior to 5/30.

[tonico]

I emailed Hotwire and this response i got,

Thank you for contacting us regarding your hotel reservation, Hotwire Itinerary Number ***********.

I understand that you have some concerns with this reservation due to information that you have located on the hotel's site. I regret the inconvenience this has caused you.

I have sent this reservation to our research team for investigation. Please allow 7-10 business days for an email notification regarding the outcome. We appreciate your patience with this situation.

If we can be of further assistance, please feel free to reply to this email or contact us directly at 1-866-HOTWIRE (468-9473). Thank you for choosing Hotwire.

Sincerely,

Angelica H.

Hotwire Customer Care

[AaronJB]

Tonico, a big thanks for keeping us updated - let us know if HOTWIRE responds further.

[lauraw78]

I received this email response yesterday after emailing hotwire about this matter.

'Thank you for taking the time to contact us regarding your concerns about your hotel reservation, Hotwire Itinerary Number 0000000000

I understand you are concerned about the Doubletree - Chelsea being opened in time for your stay. I have great news for you.

I called Doubletree and spoke to a reservation specialist. The hotel is officially opening on April 30, 2009 and so should be new but not brand new when you arrive.

If we can be of further assistance, please feel free to reply to this email or contact us directly at 1-866-HOTWIRE (468-9473). Thank you for choosing Hotwire.

Sincerely,

Lynn S

Hotwire Customer Care Manager

www.hotwire.com

[tonico]

Thanks for information!

[ainesey]

I have a reservation at the Doubletree Chelsea from May 27th-May 30th, and have also been nervous about the changing date on their website. It now says July 15th! I called Doubletree and was told the same thing by two agents: they are opening on May 22nd. They said the date on the website means they are trying to control the reservations so that prior to the date on the website, you can only book the hotel by calling them directly.

[nmyankee]

FYI - I was putting off buying one night in June at the Doubletree Chelsea on Hotwire, and yesterday the price went up to $185 - $199. The dates previously won have also gone up, so I wouldn't worry too much...sounds like they are in business to me! Know that you probably got a great one time deal! Let us know how it goes.

[thereuare]

I have a reservation at the Doubletree Chelsea from May 27th-May 30th...

It would be appreciated if shared the details of your win with the board as a NEW TOPIC so that others will be aware of your when scanning the topic titles as well as enabling it to appear in our Priceline and Hotwire Calendar of Wins.

Please use these PRICELINE and HOTWIRE links to begin your travel purchases.

Thanks.

[tonico]

I received this email today:

Dear Customer,

Our records show that you have a hotel booking at the Doubletree Chelsea

[thereuare]

Did you phone them... what options are they offering?

[Wr3ck3d]

I emailed hotwire yesterday with my concerns and was told to call them at my leisure. Called last night and they offered a replacement hotel and they would cover any extra charges and move me up 1/2* rating to ensure I didn't get the same hotel again. Chose Times Square and got the Crowne Plaza Times Square - was going to $259/night for 4 people compared to the $100/night paid for the Doubletree! They credited my account with hotdollars to cover the extra before processing the new creditcard payment... Kudos to Hotwire with the way they handled this situation!

[thereuare]

Can you please post a follow-up to your own Hotwire Hotel purchase with this result.

Glad to here that your satisified with HOTWIRE's resolution to an otherwise bad situation.

[tonico]

Did you phone them... what options are they offering?

Yes, they offered a replacement hotel (4 choices) and I chose Times Square - Theatre District (239$) and got Crowne Plaza Times Square - They credited my account with hotdollars to cover the extra before processing the new creditcard payment. Quite good deal I think.

[thereuare]

Thanks for the follow-up!

Hope you're happy with HOTWIRE's handling of the situation.