Hotwire Advice

[PaulC]

I booked a car rental with HotWire which I prepaid and knew was non refundable. We were to pick up the car on July 4. Our plans unavoidably changed and we will now not be able to pick it up until the 6th.

I contacted HotWire by email and advised them of this fact and that I would like to keep the rental as is, just not pick the car up till two days later. In other words, I will have paid for the 11 days, but only use it for 9.

Amazingly enough, our home phone rang at midnight this Saturday night (Sat. night/Sun.morning), waking us up out of a deep sleep. It was a HotWire representative, telling us that the rental would be voided if we did not pick the car up on the 4th!

First, I can't believe they called at that hour and second, doesn't it seem unreasonable that they won't let us keep the rental, and just pick the car up two days later?

Any thoughts or advice out there??? Thanks.

[thereuare]

From our Rules and Policies

If you have a complaint, problem, or question with a recent or upcoming Priceline/Hotwire stay, we will be happy to do what we can to help, but please be considerate of the board's primary goal of helping others and first post the details of your 'win.'

It is important for everyone to know when problems and customer service issues arise, but the majority of the users come here to see winning bid information... so please oblige them with this information before asking for them for help.

[PaulC]

I am not quite sure how to post details of a "win" if I haven't had one. Calling me at 12:10 AM is not the start of a good relationship. So, how can this board assist me, I am looking for advice. Thanks.

[thereuare]

I booked a car rental with HotWire which I prepaid and knew was non refundable

The details of your HOTWIRE booking. (city, car type, car company, price, dates)