Priceline Hotel: 3* Orlando (Maitland-Altamonte Springs) Hilton

By yellowdog,

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I was bidding for a 3* in the Orlando Disney Vincinity. I used 4 zones (Kissimmee, Orlando East, Sandlake and Winterpark) before my offer was accepted.

But I ended up in Maitland/Altamonte Springs in a 3* 25 miles from the parks! How is this possible? Maitland/Altamonte Springs is not even on the map over the Disney Vincinity.

I mailed PL and explained what happend. I have to wait and see what they answer. But I thought I should ask the pros also. I asked PL to credit my account so I could bid for the popper area again.


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Please post the details of the win (dates, price, and hotel received) so that we can edit the topic title accordingly and also move this thread to the Florida Priceline section of the board. Even though it's not what you wanted, the data can help future users who are looking for a hotel in this zone.

To answer your question in advance though...

As the (Maitland - Altamonte Spring) zone is directly under the Kissimme zone, is it possible that you checkmarked that zone by mistake? If so Priceline will send you a screenshot of the zone(s) that you did select on that winning bid... yet they still may have a heart and refund you anway (but then again, they may not). If you did in fact not select this zone, and in fact the hotel is in the Maitland-Altamonte Spring zone, then they will certainly issue a refund.

Please do provide the details of the win and how the above gets resolved.

Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases

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Details for my bid.

Started with savingsbarn.com

History is: $35-$37-$39-$41-$43

3* Hilton Orlando/Altamonte Springs

Maitland - Altamonte Springs

350 North Lake Boulevard

Altamonte Springs, Florida 32701


Check-In Date: Mon, Apr 30, 2007

Check-Out Date: Fri, May 4, 2007

Your Offer Price: $43.00

Number of Rooms: 1

Number of Nights: 4

Subtotal: $172.00

Taxes & Service Fees: $31.54

Total Charges*: $203.54


PL did nothing wrong! I checked the wrong zone! But I was sure that I didn't when I had bid. PL mailed me my bid history and I checked the line under the correct zone. But they could see that my intention was for the Disney Vincinity and they will refound me :) minus $25 for some service fee. I don't complain about that.

Today when I look at my note were I have written down the re-bid zones can I see that I looked at the re-bid zones for Orlando 4* that I'm going to try for. Stupid misstake with a happy outcome.


This is the answer I got from PL:

Dear Mr. Klang,

Thank you for taking the time to send us an e-mail. We understand that

you submitted a request to book a hotel reservation in Disney World

Vicinity, but your reservation is booked in Altamonte Spings. You would

like to receive refund for this reservation.

Per our records, while resubmitting your request you selected the

following areas:

Disney World Vicinity


Maitland - Altamonte Springs

Orlando East

Sand Lake Corporate Park

Winter Park

We are able to make a one-time exception and cancel your reservation for

a fee. Please respond to this e-mail as soon as possible with your

approval to cancel your reservation. It is very important that you

contact us before your current check-in date, which is 04/30/2007. We

are not able to refund or make changes after this time.

Upon receipt of your approval via e-mail, we will issue a full refund

minus a cancellation fee of $100. The refund will be posted to your

credit card account within 10 business days. We will send a separate

e-mail with instructions outlining how to submit a new request on our

website with the correct information. If you follow the instructions and

are successful in booking a new reservation, we will refund the cancel

fee minus a flat change fee of $25.00.

We thank you for the opportunity to assist you and hope this information

is helpful to you.

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