Hotwire Hotel: 5* Vietnam (Hue) Best Western Premier Indochine Palace

[dodo13]

Using the HOTWIRE links on this board I found this 5 star Hotel in the Imperial City, Hue in Vietnam for 10 May, 1 night, 2 adults and 2 kids. Full set of amenities: Free parking, Free breakfast, Free Internet, Fitness center, Pool(s), Restaurant(s), Business center, Internet access, Spa services, Wheelchair accessible.

[yellowdog]

Congratulations on your success!

Thanks for using the HOTWIRE links on the board.

 

Also thanx for the addition for this new property to the BetterBidding Hotwire Hotel List

We hope you're satisfied with the outcome and will like the hotel.

Enjoy your stay.

Yellowdog.

 

[dodo13]

Update on this topic. Apparently there is a mismatch between definitions of childs on Hotwire (2-17 yrs), and the definition of Vietnam hotels (0-11 yrs), this hotel and my win in Da Nang have offered a room with only one king for the four of us as kids need to sleep in the esxisting bedding.... Discussing now with Hotwire and the hotels. Suggestions are welcome.

[AaronJB]

Sorry to hear about the situation. Hopefully HOTWIRE and the hotel will be able to resolve and there won't be an issue.

 

Enjoy your stay.

[thereuare]

If HOTWIRE is aware of the issue and is working with the hotel, just be patient and give them 24-72 hours to resolve... they are usually pretty good and working something out with the hotel OR if their resolution is to offer a refund we'll try to find your other options for this nite (OR if you really want this hotel you could do a search at the hotel's own website, found out the cost difference between this room and a standard room that will accommodate 2adults/2children, and ask HOTWIRE to pay the difference to the hotel (and if that doesn't succeed offer to split the difference with them if that still works out to be a good deal)

Let us know how it ultimately is resolved.

Good luck!

[dodo13]

I have contacted Hot.wire Customer Service as advised and they where most helpful. They called the hotel but hotel insisted on having an extra pay for extra beds whereas Hotwire guarantees the number of beds for the number of persons you book.

 

In the end Hotwire proposed to refund my money which suited me fine as I didnot want to go to that hotel no more and I booked the Vedana Lagoon Resort through Expe.dia.com. A big plus for Hot.wire as they acted customer friendly / oriented and quickly.

 

Topic can be closed.

[AaronJB]

Thank you for closing the thread and enjoy your stay.

 

For the future please book through our sister site MAPS and HOTELS.com for your regular rate bookings... or thru our Support Page where we have links to most of the major hotel chains and online booking agencies, including Expedia.