Priceline Hotel: 4* Las Vegas (Strip North) Sls Las Vegas Hotel and Casino

[empirestateofmind]

Hello,

 

Could you help ID a 4 star Las Vegas strip south hotel in Priceline express deal? The date of travel is 9/16-9/20. I suspect it's Monte Carlo.

 

Below are the amenities:

Swimming Pool

Casino

Restaurant

Fitness Center

Free Parking

Free Internet

 

Guest rating:

7+

 

Mandatory fee:

$25 per night per room

 

Thanks!

[AaronJB]

Welcome to Betterbidding. :)
 

Please provide the date/s of travel and we would be happy to take a look at the above post.

 

Thank you for using the board's HOTWIRE or PRICELINE links to start your purchases and searches.

[empirestateofmind]

Thanks! Just updated my original post.

[empirestateofmind]

Sorry it's strip north not south. I couldn't edit my original post anymore.

 

Is it treasure island?

[yellowdog]

Yes, best guess would be Treasure Island.

Keep us updated on your progress and let us know what you ultimately decide or if we can be of further help.

Please use the PRICELINE and hot.wire links on the board to begin your purchases and searches.

Yellowdog.

[empirestateofmind]

It's sis. However sis only has 2 for guest rating. This is clearly false advertisement. I'm in the process of talking with priceline customer relation before I resort to my credit card company.

[thereuare]

I suspect that on the retail side of PRICELINE they are currently showing the 'old' review rating for when this property was the Sahara. I would explain the situation to them that you bought the hotel 'confident' that it wouldn't be the SLS (you were open to any hotel in the area but wanted to avoid this one) since it didn't meet the user review rating specified by this PRICELINE EXPRESS listing.

Let us know how you make out with PRICELINE and how they handle the situation.

Thank you for sharing your purchase/experience with the board.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

[empirestateofmind]

Thank you for the advise! Will keep this post updated.

 

One quick correction: the price per night per room on Express Deal is $49

[AaronJB]

Fixed price - thanks.

 

Thanks for keeping us updated on what PRICELINE says in regards to the rating.

[empirestateofmind]

A final update:

 

Priceline offered 2 options:

1. Cancellation w full refund

2. Continue w existing reservation and receive 20% off

 

I'm not happy w either options but after talking to multiple agents, I figured those are my only options. I went w #1. This experience has be so unpleasant that I would be cautions on doing business w priceline in the future

 

Thanks for reading!

[MusicBoy]

I haven't had an opportunity to check this property out myself since it just reopened (with new owners and the new name) after a $750 million dollar renovation. The property is now a part of the Hilton Hotels & Resorts Worldwide "Curio Collection" (http://www.curiocollection.com/).

 

I think I would have taken the 20% discount. It sounded like a great deal at $49.00 since those rooms are going for over $100 (and will likely go higher in the future.)

 

[thereuare]

Priceline offered 2 options:

1. Cancellation w full refund

I'm not happy w either options...

I think the options presented were fair and what i expected... they offered you a full refund so i'm not sure what more you would have liked them to do. All of this seemed to take place within 24 (or 48 hours) of your initial purchase so it's not as if you had any 'loss' given the situation (other than the time to contact PRICELINE and resolve the issue).

As noted above, i think this was an honest mistake on their part and they handled the situation well (imo)... there is always HOTWIRE if you decide to use another opaque service in the future.

If we can be of any assistance in a 'replacement' reservation for this stay feel free to start a NEW TOPIC.

Good luck!

[empirestateofmind]

I would like to explain myself further. The ideal solution for me would be that they hold their end of the bargain and provide a hotel with promised amenities, star rating and guest rating.

 

I don't think #1 is fair because that is the bare minimum that they should do. What about the time I spent (3 or 4 hours) to fix their mistake?

 

I think #2 is fine for people who wouldn't mind staying in that hotel. For me, I wouldn't want to take the risk for my family trip so I wouldn't want to stay in that hotel however cheap it is.

 

So ideally I would like more options. But unfortunately those 2 are all the options they can offer.