dufferin Posted September 10, 2012 Report Share Posted September 10, 2012 Ripoff!!!!!! The price ˆpaid for the hotel was less then $10 then Expedia (Expedia included breakfast!!!!!).I have serious concerns with Hotwire, their customer service is a joke...they can all be replaced by robots!!!Priceline always listens and is fair....I am officially never using Hotwire again!!!!AmenitiesRestaurant(s) High-Speed Internet Access Free InternetAccessible path of travel In-room accessibility Wheelchair accessibleAccessible bathroom Link to comment
thereuare Posted September 10, 2012 Report Share Posted September 10, 2012 Sorry to see you're disappointed in the results.While the savings may not have been much, at least it's just for one nite and this property is well reviewed.If you do decide to try HOTWIRE again feel free to ask the board for help before your purchase.Thank you for sharing your win with the board and helping us add this property to the Hotwire Hotel List.Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases. Enjoy your stay. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
dufferin Posted September 11, 2012 Author Report Share Posted September 11, 2012 Hi, any luck dealing with Hotwire customer service, on a previous purchase for my son the hotel charged him for the. 2 nights, that was 2 weeks ago?I'm starting to think Hotwire is a poorly run company with little or no customer service!Is there a forum I can post on? Link to comment
thereuare Posted September 11, 2012 Report Share Posted September 11, 2012 Is there a forum I can post on?You can post in a reply to the thread where you reported to the win... assuming you have reported the win. ;)HOTWIRE is supposed to charge you for the hotel room... the hotel is not; so why would this be HOTWIRE's poor customer service? I would be blaming the hotel.What steps have you already taken to rectify the situation? Although HOTWIRE will try to assist on your behalf, the better course of action would be to contact the hotel direct and inform them that you were billed for a reservation that was pre-paid thru HOTWIRE. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
dufferin Posted September 18, 2012 Author Report Share Posted September 18, 2012 Just returned from Milan trip, the hotel didn't have room available but upgraded me to a suite (very fair and appreciated) still waiting for a response from Hotwire regarding my son's 2 nights (aug 25th), I guess I could call the Hotel, but why should I?, This should have been resolved within a day. When I used priceline last year and the hotel bumped me to another hotel, priceline refunded all of my money within days(I stayed for free)....that's a big difference!!! I think I am going to try the priceline pre-negotiated deals when I have no success with bidding.Thanks for listening Link to comment
thereuare Posted September 20, 2012 Report Share Posted September 20, 2012 ...I guess I could call the Hotel, but why should I?Because they are the ones who charged you and they are the ones that should be issuing a refund. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
dufferin Posted September 20, 2012 Author Report Share Posted September 20, 2012 Because they are the ones who charged you and they are the ones that should be issuing a refund. Link to comment
dufferin Posted September 20, 2012 Author Report Share Posted September 20, 2012 The hotel was shown the email of the booking, which they ignored and said take it up with hotwire, in the meantime they extortrd my 19 year old son and his cousin for the 2 nights...I was furious and was in no mood to speak to these crooks (Hotwire should drop this hotel)... Link to comment
dufferin Posted October 4, 2012 Author Report Share Posted October 4, 2012 Finally resolution, after 1 month of waiting Hotwire has refunded my money and gave me $100 in HOTWIRE dollars for my trouble....GOOD GOOD NEWS when a company owns up to a problem and fixes it!Thanks BB (and HOTWIRE) Link to comment
thereuare Posted October 5, 2012 Report Share Posted October 5, 2012 Glad to hear you got the issue resolved and are pleased with HOTWIRE's 'compensation' for the trouble you went through. Please use this HOTWIRE and these PRICELINE LINKS: HOTELS, CAR RENTALS, and AIRFARE to begin your travel purchases Link to comment
Recommended Posts
Register now, we have a huge community of travel enthusiasts to answer any questions you might have.
Sign up for a new account in our community. It's easy!
Register a new accountAlready have an account? Sign in here.
Sign In Now