Hotwire Hotel: 4* Milan (Old Town - Duomo) Uptown Palace

[dufferin]

Ripoff!!!!!! The price ˆpaid for the hotel was less then $10 then Expedia (Expedia included breakfast!!!!!).

I have serious concerns with Hotwire, their customer service is a joke...they can all be replaced by robots!!!

Priceline always listens and is fair....

I am officially never using Hotwire again!!!!

Amenities

Restaurant(s) High-Speed Internet Access Free Internet

Accessible path of travel In-room accessibility Wheelchair accessible

Accessible bathroom

[thereuare]

Sorry to see you're disappointed in the results.

While the savings may not have been much, at least it's just for one nite and this property is well reviewed.

If you do decide to try HOTWIRE again feel free to ask the board for help before your purchase.

Thank you for sharing your win with the board and helping us add this property to the Hotwire Hotel List.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

Enjoy your stay.

[dufferin]

Hi, any luck dealing with Hotwire customer service, on a previous purchase for my son the hotel charged him for the. 2 nights, that was 2 weeks ago?

I'm starting to think Hotwire is a poorly run company with little or no customer service!

Is there a forum I can post on?

[thereuare]

Is there a forum I can post on?

You can post in a reply to the thread where you reported to the win... assuming you have reported the win. ;)

HOTWIRE is supposed to charge you for the hotel room... the hotel is not; so why would this be HOTWIRE's poor customer service? I would be blaming the hotel.

What steps have you already taken to rectify the situation? Although HOTWIRE will try to assist on your behalf, the better course of action would be to contact the hotel direct and inform them that you were billed for a reservation that was pre-paid thru HOTWIRE.

[dufferin]

Just returned from Milan trip, the hotel didn't have room available but upgraded me to a suite (very fair and appreciated) still waiting for a response from Hotwire regarding my son's 2 nights (aug 25th), I guess I could call the Hotel, but why should I?, This should have been resolved within a day. When I used priceline last year and the hotel bumped me to another hotel, priceline refunded all of my money within days(I stayed for free)....that's a big difference!!! I think I am going to try the priceline pre-negotiated deals when I have no success with bidding.

Thanks for listening

[thereuare]

...I guess I could call the Hotel, but why should I?

Because they are the ones who charged you and they are the ones that should be issuing a refund.

[dufferin]

Because they are the ones who charged you and they are the ones that should be issuing a refund.

[dufferin]

The hotel was shown the email of the booking, which they ignored and said take it up with hotwire, in the meantime they extortrd my 19 year old son and his cousin for the 2 nights...I was furious and was in no mood to speak to these crooks (Hotwire should drop this hotel)...

[dufferin]

Finally resolution, after 1 month of waiting Hotwire has refunded my money and gave me $100 in HOTWIRE dollars for my trouble....

GOOD GOOD NEWS when a company owns up to a problem and fixes it!

Thanks BB (and HOTWIRE)

[thereuare]

Glad to hear you got the issue resolved and are pleased with HOTWIRE's 'compensation' for the trouble you went through.