Priceline Hotel: 3.5* Los Angeles (Redondo - Manhattan Beaches) Crowne Plaza Redondo Beach

[konoplya]

got Crown Plaza for $67/night. Will park free in the neighborhood according to others' comments. Called them after the reservation to make sure I'll have a smoke free room. Was cut off in the middle of the sentence by a receptionist before I even told her what I was calling for. Put on hold. Then she picked up again and with very broken English asked what I wanted. I told her I needed to request a non-smoking room. She transferred me to reservations. Another woman picked up and I told her my story. She said that she won't be able to guarantee a non-smoking room until the day of my reservation and that I would have to call that morning to make sure.

In all my bookings with Priceline, I have never experienced a hotel staff that couldn't guarantee me a non-smoking room or anything else that I've asked for. Also, the incompetence and rudeness of the receptionist was a let down. Hopefully my stay there will be a lot better than my phone call.

[thereuare]

Congratulations on your success and thank you for sharing your results with the board.

Sorry to hear your first interaction with the hotel was not a good one, but hopefully it was an instance of the desk clerk being overwhelmed with guests in front of him/her waiting to check-in/check-out and therefore just wanted to transfer your call as quickly as possible.

In all my bookings with Priceline, I have never experienced a hotel staff that couldn't guarantee me a non-smoking room...

If you've never encountered this before consider yourself lucky, as this is the case more often than not. Fortunately (for non-smokers) more and more hotel chains are going smoke-free which frequently removes this variable from the equation.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.

Enjoy your stay.