Priceline Hotel: 2* Breezewood-Bedford (Bedford) Best Western Bedford Inn

[points]

2* Breezewood $65 - no, add Bedford $70 - no, 3* Bedford $85 no, add 2* Breezewood $80 - yes

Problem: BestWestern.com offered a lower online price [nevermind any cost savings from Priceline] - without the extra service fees.

Called Priceline customer service - and as EVERY other time I've dealt with them, they are HORRIBLE. Took about 30 minutes and 2 agents, including a supervisor [all the while they're making all sorts of claims about how there's nothing they can do] before they agree to refund the difference + $25. Only they're refunding them based on the BASE price of the hotel, while retaining their extra $10 service fee. So in reality they only refund you $15 - a complete fraud from what their guarantee says.

And in a typical Priceline screwup, the hotel received the confirmation as a request for a smoking room with 2 beds.

This Bestwestern is really a motel, and I believe only the breakfast makes it rise from a 1*.

[thereuare]

Thank you for sharing your results with the board and that your call to PRICELINE customer service did not go smoothly.

Hopefully, with the price match and $25 refund this did end up being a decent deal. Note that as per the terms of their Best Rate Guarantee, the price match does apply to the room rate only:

Priceline's Big Deal Guarantee applies only to the room rate and does not include any charges for Taxes and Service Fees charged by priceline or similar charges by any other online service.

Hope you were able to get the room changed to your non-smoking preference and you otherwise enjoyed your trip.

Please use the PRICELINE and HOTWIRE links on the board to begin your travel purchases.