plars4 Posted December 20, 2010 Report Share Posted December 20, 2010 Best Western Twin Islands539 ParkwayGatlinburg, TN 37738Amenities: Hi-Speed Internet2 Adults/0 Children$55.00 Room Rate$14.71 Taxes & Fees$69.71 Total ChargesRegular room rate on the hotel website was $79.99.Booked the room using the HOTWIRE link on betterbidding.comUpon check-in, we were quite surprised when the hotel informed us that the charges to the HOTWIRE credit card number were denied! They were unable to contact Hotwire Customer Service to resolve the issue. They had a room for us, but we had to pay for it and request a refund from Hotwire for the original charges. The hotel gave us a good deal on the room...at a rate lower than the Hotwire rate. I sent an email to Hotwire requesting a refund. They responded quickly with an apology for the inconvenience, and a credit to my charge card. They also applied $25 in "hot Dollars" to my Hotwire account. No explanation was given as to why their credit card number was denied. I have used Hotwire many times before without any problems. I assume it was some kind of glitch, and will continue to use HOTWIRE in the future. Link to comment
AaronJB Posted December 20, 2010 Report Share Posted December 20, 2010 Congrats on your success. :)Sorry to hear about what happened, but glad to hear it was handled well. Thank you for letting us know about this new HOTWIRE property so that we can update the site's Hotwire Hotel List for the state.Thank you for sharing your win and HOTWIRE.Enjoy your stay. Link to comment
Recommended Posts
Register now, we have a huge community of travel enthusiasts to answer any questions you might have.
Sign up for a new account in our community. It's easy!
Register a new accountAlready have an account? Sign in here.
Sign In Now