Priceline Hotel: 2.5* Palm Springs (Palm Desert) Residence Inn

[heinous]

Hi! OK, so yesterday, I bid on a hotel in Palm Springs, in the Palm Springs area only. But when my bid was accepted, it was in the Rancho Mirage/Palm Desert area! Now, I had considered adding this area as a free rebid zone for 4* but then I realized that it wouldn't work because of the Resort category. So I did NOT add this zone - I just added star categories and re-bid. When my accepted bid came up, I Backed up in my browser, and when I got to the request page, the Rancho Mirage zone was clearly NOT checked.

I called the 800 number, and they said that I DID request it, and they sent me a copy of the contract page that I initialed. It's true that I may not have looked over the contract page that closely before I hit Submit, but I know for sure that I did NOT check the box on the request page for Palm Desert.

The woman I talked to at Priceline was totally not helpful. She sent me the page, and said there's nothing that can be done, and hung up.

Has this ever happened to anyone before? Is there anything I can do? I booked this for my sister, for a conference, and the hotel is 15 miles from where she needs to be. :)

[thereuare]

I tried to look into the details of this bid further but could find the information posted on the board :)

[heinous]

Oh, sorry! I always post the details of the bid after I'm done, but since this one was a mistake, I didn't. Here it is:

November 4-7

Bid on Palm Springs area only.

Bid $65 for 4*, rejected

Added 3*, rejected

Added 2.5*, increased bid to $80, accepted.

However, it was accepted at the Residence Inn Palm Desert, which is in the other area! I don't know what to do about this... They sent me the contract page, but I could swear (and so can my sister, who was sitting next to me) that I did NOT check that box! :)

[thereuare]

Please copy/paste the above win into a new post in the California section of the board.

Did you by chance have two Priceline browsers open... 1) the one in which you were bidding and, 2) the one in which you used to check if Palm Desert was a re-bid zone?

[heinous]

November 4-7

Bid on Palm Springs area.

Bid $65 for 4*, rejected

Added 3*, rejected

Added 2.5*, increased bid to $80, accepted at the Residence Inn Palm Desert

Here's a new hotel for the list!

[heinous]

Hmm... I suppose that's possible... I don't know. Well, I've resigned myself to this bid, and my sister is being really nice and saying that she doesn't mind staying so far. :)

I'll just be super super careful in the future and make sure I look over the contract page before I submit. :)