Hi, I booked a hotel thru hotwire yesterday and it's for stay on May 19 in the Niagara Falls area on the Canadian side. I got a hotel called "Imperial" for my 3 star hotel category, and I pay $42 for it on hotwire, and saw it for a few bucks more on Expedia. I'm disappointed with what I've purchased. I've never heard of Imperial and it is not part of any hotel chain. I saw some pictures of the hotel, it looks very old and tired. Found so many negative feedback about the hotel and also found it as a 2-star hotel on TripAdvisors.com. I contacted the hotel saying what I purchased looks so different from what they described as a mid-scale (a.k.a. 3-star) hotel which is "...stylish, comfort....", and wonder if they could switch me to a better place or even a refund, but I was just told to keep my reservation and if I'm not satisify after the stay, I can complaint or give a feedback afterward, which I don't feel that would make much difference for my stay. I thought a 3-star hotel would be something like Holiday Inn or Courtyard category. Do you have any suggestion on what I can do now? Thanks so much for any advice.