MrVegas711, I consider your situation much different from the original poster's. When using hotwire, a reasonable yet unwritten & unspoken (to my knowledge) 'rule', is that Hotwire only contracts with reputable hotels and will 'assure' you of a relatively clean,safe lodging based on star level. Even a 1 star should not be a total dump. I too was recently 'refunded' for a very nasty hotel (dead roaches in between mattress and box springs, dirty floors, smoke and mildew filled room, bad area, etc). I assumed I would eat the cost of the one night's lodging and did not even bother to complain, until they sent me a 'comment' email questionnaire. To my surprise, they gave me a credit for the room. I did not threaten them or request any refund but just responded the facts about the hotel in my comment card. But I guess Hotwire felt that they did not uphold their end of the contract, even though it is not written. But when I booked for a 3 day stay in Fairfax, VA in July that I had to cancel because my job schedule changed, I did not even think of complaining or requesting a refund. I broke the contract and knew I was out the money. The original poster's situation is similar and should not be refunded in my opinion. And even though I have to cancel a paid reservation here and there, or get a 'dud' maybe one out of every 20 bookings, I still love Hotwire and have gotten to stay at some really cool hotels that I could not have afforded otherwise. Usually I am VERY pleasantly surprised at some of the nice hotels I have gotten in the past (Marriott Rennaissance for $45 in Atlanta, Sheraton in New Orleans for $48, Hilton Head for $76 etc,etc). And I truly don't think I would book anything over maybe $500 that was not refundable through a non-refundable website or agreement.