Really nice resort with great staff, great public spaces, great beach and great location. Will return with the kids next time. I read reviews on other sites that were disparaging of staff at this property. Not sure why. We were given a junior suite on the 11th floor with a panoramic view (and this without asking for anything special). The experience couldn't be beat for the price. Cancun was a bit of an armpit but if you stay inside the walls of the resort, you would never know it. Food at the resort was expensive but in line with expectations.