A friend and I stayed here on 7/14 and 7/15. The lobby is really beautiful with a lot of high ceilings and mirrors, and the lounge areas as you walk in are wonderful.. very comfy and nicely appointed. Our check-in was very fast! I was amazed. We were there about 2:45 and no lines, a lot of hotel clerks available, etc. We knew the hotel was pretty well booked so I had emailed a request ahead of time for a room with two double beds. I asked what room we had been assigned, and the guy politely smiled and said that we hadn't been assigned yet. Then he gave us a small room in the older part of the hotel with one double bed. Since I was there to see the Smashing Pumpkins and the guy I was with is just a friend I've known since grade school, I wasn't very happy. I told the clerk that I'd emailed in advance (in which I mentioned I was a Starwood Preferred Guest) and that not having two doubles was a real issue since sleeping in the same bed wasn't an option. The clerk went back to the computer and messed around for a bit. He then said he could put us in a junior executive suite with a murphy bed and a roll-away if that would work. Anything with two beds was fine, and that satisfied us both. Later my friend laughed and said when I pulled out my credit card and ID and a lot of cash fell out, the guy had started looking in earnest, so he thinks the guy thought he was going to get a nice tip, lol! I hope I didn't disappoint him too bad! I was actually expecting to have to pay for an upgrade as I've read in this thread, so was pleasantly surprised when I didn't. On to the suite: It was very nice, with a generously sized main room, a hall, a small anteroom with the wetbar and coffee pot and a good sized closet that was next to the bathroom. It was very clean and the carpets looked new and the wallpaper and paint looked like it had been pretty recently redone. We were on a lower floor so we had quite a bit of street noise, but neither one of us was bothered by it at all. It overlooked Union Square and had a lot of room to walk around even with the roll-away there. The shower is great-- double-headed and plenty of pressure. The tub was a little dingy on the bottom so I opted to shower. All the staff were very attentive. The internet was 14.95, a bit pricier than most places but that was fine. I had done as snq8888 advised and parked my car in the Sutter-Stockton garage, although it cost us $26 a day. The prices were posted so I was aware of that price and it still beat the $50 a night at the Westin. We had a minor incident in the lounge. We went to get drinks (their mojitos and mai tais are excellent!) A patron had clearly been enjoying the good drinks for too long, and he came over to us and started patting my shoulder and saying he wanted to pay for our drinks; he kept talking to us, making no sense and being overly boisterous and too friendly. It was a minor unpleasantness but the bartender dealt with it very well, and later came over and apologized. The manager also came up to us later and said the bartender had informed her about the incident and wanted to apologize and make sure we were ok. That was very nicely handled. We had room service after returning late from the concert and it was quite good. They were out of our first choice, but what they did have was tasty and well prepared, and very prompt! Almost no wait at all. We went to Dotties True Blue Cafe a short walk away for breakfast the first morning and had probably the best pancakes I have ever had. Absolutely delicious! Be aware that every place you go you are going to get approached by the homeless asking for money. I definitely wouldn't want to be a female walking alone even in the nicer locations. For the first night we went to Gordon Bierch brewery which is right across from Pier 2. According to my friend, the beer was great. He enjoyed his meal of goat cheese ravioli; my fire roasted chicken and fettucini was uninspiring and very dry. The fried artichoke hearts were delicious, however. We did the typical tourist things and went on a cable car (fun!) and to the wharf and of course Pier 39. That was so much fun! I wish we had more time than we did for that because you can easily stay there the whole day. I love carousels, and the one on Pier 39 is beautiful. And they have plenty of shops to spend your money in :) All in all I really loved our stay (the Smashing Pumpkins were amazing!). Knowing I might not get such a great room next time, if I travel with a friend I might hesitate to stay here again via Priceline. The next time I go to San Francisco and don't use Priceline, I would definitely choose this hotel. I loved the location and it truly is a beautiful hotel.