Yes I am inclined to think skipping Priceline is the better option also. After 30 minutes with "customer service" I was finally transfered to a supervisor (again). The supervisor first explained to me the first supervisor was not a supervisor but just someone receiving calls transferred to a supervisor. The supervisor explained to me he was not empowered to address the issue but he was empowered to hang up on me; and he hung up on me. Oddly enough the issue was related to an airport hotel without shuttle service so the only other option was a $40 taxi ride. An airport hotel should provide shuttle and should not be a $40 taxi ride. Again, oddly enough the hotel is a San Francisco area hotel but south of the airport and south of any type of public transportation. Travel is not the best situaiton for customer service empowered to do nothing more than "sorry" or "I am hunging up on you now".
