Hi adalliv06! I just came back from a 10 day trip in Mexico. I booked my last night over PL and got the Westin Cancun Resort and Spa also. The reviews you have read about this hotel are unfortunately all true. If you go there and expect the typical Westin standart you will be 100% disappointed. The Hotel is somewhat of old and has in every room a musty smell (i tried 3 rooms, so i know what im talking about). I tried to upgrade to the Royal Beach Club, but that was refused. They even refused to transfer me to the newer Westin property (and this with a "prefered guest card"). You know what i did? I checked out after 10 minutes and went to Le Meridian Hotel. Exellent hotel! Superb rooms, fantastic pool area and a much better location than the Westin hotel. If you like to enjoy your holidays make it like me. This was my first bad experience with PL and didnt loose really a lot of money, coz i booked only one night. But i like to warn every one of you guys to avoid this crap Westin Hotel (a shame for the Westin brand).