I also had problems with hotwire. In booking a hotel room the process seemed very easy until the end. After finalizing the booking I thought I should call the hotel to make sure they allow pets as I always travel with a small dog. These days many people are traveling with their pets. Throughout the whole booking process it did not once ask about pets, only children. When I contacted the hotel, sure enough they DON'T allow pets. I contacted hotwire right away and the very rude CS rep told me "we only deal with humans". So now I am not only out the money for that reservation but I have to book and pay for another room.
